Refund and cancellation policy

Last updated: 21 August 2026

This policy applies to educational sessions offered by Utility Forest Training: studios, pattern labs, reading circles, and private chart mentorship. It does not cover physical retail products or shipping, which we do not sell.

Eligibility

Refunds apply to fees you have paid us for a confirmed session seat or mentorship block. Requests should be emailed to hello@utilityforest.click with your full name, session title, and payment date.

Timeframe for full refunds

Cancel 7 or more days before the session start time for a full refund of the session fee. Mentorship hours cancelled 48 or more hours before the booked start receive a full refund of that hour’s fee.

Partial refunds

Cancellations between 6 days and 48 hours before a group session may receive a 50% refund if we cannot fill your seat. Inside 48 hours, group session fees are generally non-refundable unless we cancel the session.

Non-refundable items

Printed materials already prepared for a private mentorship pack, completed mentorship hours, and administrative card fees charged by a payment provider (when used offline) are non-refundable. Deposits marked as non-refundable in your confirmation email remain non-refundable.

Deposits

Some group sessions ask for a deposit to hold a place. Deposits convert to session credit when you attend. If you cancel outside the full-refund window, the deposit may be retained as described in your confirmation.

Rescheduling

You may reschedule once to another published date of the same session type at no charge if you give at least 72 hours’ notice and space exists. Further reschedules may be treated as a cancellation under the rules above.

No-shows

Failure to attend without notice is a no-show. No-shows are not refunded. Mentorship no-shows forfeit that hour.

Work already started

If a multi-evening circle has already begun and you withdraw, we refund only unused evenings when notice arrives before the next evening and materials for later evenings have not yet been issued.

Purchased materials

If optional printed workbooks were purchased separately and already printed for you, those material costs are deducted from any otherwise eligible refund.

Sessions we cancel

If Utility Forest Training cancels a session, you may choose a full refund or a transfer to a later date at no extra fee.

Refund method and processing time

Approved refunds return to the original payment method within 10 business days of approval. Bank timing may add several days.

How to request a refund

Email hello@utilityforest.click or call +61 (02) 9438 1589. We confirm receipt within two business days and outline the outcome under this policy.

Exceptions

Australian Consumer Law rights that cannot be excluded still apply. If illness or emergency prevents attendance, contact us promptly; we may offer a goodwill transfer even when a cash refund is not required.